IT Technical Support North Salt Lake, UT

IT Technical Support

Full Time • North Salt Lake, UT

Why work at BaseCamp Franchising?

BaseCamp Franchising is the franchisor of both Kid to Kid and Uptown Cheapskate. We are a growing, recession-resistant company with a history of success. We’re small enough that your insights and innovations will have a big effect on the way we do things, but we’re big enough to use industry leading tools and services. We offer competitive pay with benefits that include 401K matching, paid maternity/paternity leave, stocked kitchen with soda and snacks, store discounts, Paid Time Off, flex days, and more.

 

Position Overview:

BaseCamp Franchising supports over 160 physical stores and we are preparing for some big changes coming over the next year. Because of these changes, our team is expanding to accommodate the added workload. We are looking for an individual with Technical Support experience to help us execute these changes and assist the team with our call volume. The salary of this position will be DOE.

 

Responsibilities:

  • Provide Technical Customer Service assistance to franchisee stores through phone, email, and ticketing system

  • Provide in-house hardware and software support on corporate employee computers

  • Take ownership of in-depth issues and troubleshoot as needed while creating, updating, and closing corresponding tickets

  • Direct advanced requests to appropriate team members

  • Fulfill other duties as assigned

 

Minimum Qualifications:

  • Experience troubleshooting Windows 7/10

  • Exceptional Customer Support skills

  • Strong communication skills, both verbal and written

  • Eagerness to learn and grow in the IT world

  • Ability to multi-task and adapt to changes quickly

 

Desired Qualifications:

  • Experience diagnosing and troubleshooting network and computer problems

  • Ability to install, configure, and maintain computers including hardware and software

 

Bonus Qualifications:

  • Any technical degree, equivalent certifications or 2 years of experience.

  • Experience with MySQL PostgreSQL

  • Experience with Linux: Ubuntu or CentOS.

 


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to BaseCamp Franchising Corporate.

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Employee Discount
Flexible Schedule
Opportunity for Advancement
Fun and Friendly Environment
Paid Training
Competitive Pay
Full and Part Time Positions